5 Year Guarantee – Terms & Conditions

The 5 Year Guarantee does not cover the following conditions:

• Fair wear and tear.
• Improper care, inappropriate cleaning, mould & mildew, alteration, relocation, misuse or accidental damage to the product.
• Any repair work by unauthorized third parties on Custom Blinds Ltd products voids any warranties.
• Force majeure, such as floods, fire and earthquakes.

Proof of purchase (original Invoice) showing the date of purchase must be retained by the customer as the guarantee is only available to the original purchasing customer. The benefit of the guarantee cannot be transferred to a third party.

If the product is defective in materials or manufacture the original customer must contact Marla Custom Blinds within 30 days of the fault occurring. We reserve the right to inspect the fault before removal or repair. We must be provided with those facilities we reasonably require to carry out a proper inspection. If a replacement product or repair is necessary, we reserve the right to replace the product or carry out the repair using our own service engineers.

If the fault is not resolved, at our discretion we will either refund the purchase price, or supply new goods to you as a replacement. This shall constitute our sole obligation under this guarantee.

As our policy is one of continuous improvement, product changes may give rise to alternative products. Where an identical product is no longer available, we will supply the nearest equivalent

We strive to ensure all products carry a minimum 5 year guarantee but for the following reasons it may not be possible on certain products
1. Third party supplier limits the maximum guarantee available
2. Complexity/components of manufacture prevent extended guarantee
3. Liklihood of operator error
The surveyor will inform you if you have selected a product which has a limited guarantee.

If a claim is made under the guarantee and the defect is not due to faulty materials or manufacture, Marla Custom Blinds reserve the right to charge the customer for time spent by the engineer at the current hourly rate and for any replacement parts

The guarantee is in addition to and does not affect your statutory rights