The Marla Custom Blinds “Customer First” Charter

Everyone at Marla Custom Blinds strives to abide by our Five Point “Customer First” Charter, to ensure that we treat you (and your property) appropriately at all times.

We promise

• • Respect
    We promise to be polite and to treat you and your property with courtesy and care at every stage of your contact with us, From parking respectfully upon arrival; to cleaning up the last speck of dust before leaving.
  • Reliability
    We promise to attend any appointments at the agreed time and if for any reason we are unable to do so, we will notify you immediately we are aware.
  • Integrity
    We promise to be fair, trustworthy and provide you with truthful unbiased advice and information based on your specified needs utilising our extensive expertise.
  • Value
    We promise to offer you the best possible value. We will recommend the most appropriate products at the most competitive prices without compromising on quality or service.
  • Communication
    We promise to keep you informed of the progress of your order and to inform you if there are any potential issues which may affect or delay the installation of your blinds.
  • Professionalism
    We promise to always demonstrate competence and that your blinds will be fitted, with the utmost care and attention to detail by our expert installers.
  • Support
    We promise to continue to serve you, even after your blinds have been fitted, including fulfilling the terms of our comprehensive five-year guarantee should you have a problem.