Marla and The bfa: Committed To Customer Service

We believe in treating our businesses customers ethically and providing them with great service. We have the same attitude towards our business partners, Marla franchisees! That’s why, when you choose to invest in the proven Marla business model, you can rest assured that as full members of the British Franchise Association (bfa), we’re committed to providing ethical network management and are dedicated to high quality customer service across the board.

What this means for you and other franchisees, is that we always work hard to promote and maintain clear brand standards for the benefit of the whole network. We’re in this together, and to us, the Marla name means everything – and stands for great value, unrivalled levels of customer service and an on-going commitment to help our franchisees grow their businesses.

As a member of the bfa, who have been accrediting the leading franchise companies since 1977, you know that when you trust us with your investment – your decision is underpinned by the knowledge that our company, people and business model has been tested against extensive and strict criteria. Every year we have to keep meeting these standards or our bfa membership will be withdrawn.

In short, this means we are not only an ethical franchisor, but have a proven and replicable franchise model that we will always stand behind. By extension, this also means we’re committed to your ongoing training as a franchise owner – and will work with you as a partner to help you provide unmatched levels of service and value to your customers.

When you think that all our franchisees make this commitment to deliver such a top standard of service – you can quickly see why the Marla name is so renowned within the industry.

So when you sign on the dotted line to take ownership of your very own Marla Custom Blinds franchise, it’s not a case of ‘job done’ from our side – far from it. That’s actually when all our on-going work with you just gets started, as we sit down together to discuss your business plan, organise your training and set in place a marketing strategy to help your business grow. These elements of our franchise model are also independently assessed by the bfa.

All of this support is necessary to be a bfa member, but more importantly it’s what we do at Marla because it’s something we believe in. Unlike some other business opportunities, our proven, scalable and repeatable franchise model is a serious investment for enterprising people who’ve always wanted to run their own business. As such, we’re committed to continually raising standards across our network, and expect our franchisees to rise to this challenge too.

To get more information about who we are and how we can finally help you start your own business, please visit our Franchise website: